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  1. Trust in leaders eroded by failure to say sorry

    Posted in Latest News

    A recent survey has found that trust in leaders, and employee engagement, is being eroded by managers who fail to apologise or acknowledge when they’re wrong.

    The study by a leading learning provider found there was a major disconnect between how managers perceived their behaviour when compared with views of employees.

    Interestingly, …

  2. Different models for feedback

    Posted in Latest News

    The effectiveness of feedback as a tool for assessing an employee’s performance and identifying areas for improvement is well established but there are many forms it can take.

    While 360 degree feedback is generally regarded as the most effective in many situations, and is more well rounded than feedback collected from …

  3. Selecting the right participants for effective 360 degree feedback

    Posted in Latest News

    To get the most from any 360 degree feedback programme, one of the things participants or employers need to do is to select the right respondents to provide feedback and group them appropriately.

    How the selection is made will depend on the organisaton, the position, and the individual being reviewed but …

  4. Poor performance often overlooked

    Posted in Latest News

    It’s almost impossible for all employees to perform at their best all of the time, but dealing with regular or persistent underperformance is a problem that’s troubled employers for centuries.

    In fact poor work performance is a far more common complaint than misconduct but its often overlooked rather than tackled head …

  5. Performance management a challenge for businesses

    Posted in Latest News

    A study has found that establishing effective performance management remains a challenge for many businesses.

    The Mercer’s 2013 Global Performance Management Survey questioned business leaders at 1,050 organisations in 53 countries.

    It found more than a quarter of organisations in the Europe, Middle East and Africa (EMEA) region have substantially changed their …