Emotional Intelligence – 360 degree feedback tool

The rules for work are changing. People are being judged differently: not just by how intelligent they are or by their training and expertise, but also by how well they handle themselves and each other.

Research into star performers suggests that close to 90% of their success can be attributed to emotional intelligence factors. Emotional Intelligence skills are particularly important in complex or leadership roles, but they are important at all levels – and our tool can be used with employees at all levels.

3. Emotional Intelligence at Work

This is our favourite 360! A good all rounder that anyone in your organisation can benefit from. EQ has more impact on personal and professional success than anything else.  This 360 is designed to enhance self-awareness and relationship management skills and is suitable for coaching, leadership and professional development programmes.

Competency Framework

You must complete all mandatory competencies.

Mandatory Competencies

Emotion Coaching

The ability to help others develop their emotional capabilities both by direct intervention and example

• Believes that the way people feel is as important as getting the job done
• Builds rapport with others
• Communicates own feelings to others
• Encourages enthusiasm in others
• Freely offers help and assistance to others when appropriate
• Leads by example, is a role model
• Makes and maintains personal friendships with work colleagues
• Manages conflict and emotion effectively in work group(family group)
• Models respect, helpfulness, honesty and co-operation
• Paints a positive picture of the future that others buy into
• Promotes a friendly, open co-operative climate
• Raises morale of others and makes them feel good
• Senses others' emotions and responds accordingly

Self Awareness

The ability to see ourselves with our own eyes and to understand the ways we impact the world we live in

• Can tell when own emotions are affecting performance
• Can tell when own mood is changing
• Constantly searches out ways to improve
• Is able to articulate feelings and emotions appropriately
• Is able to show a sense of humour and laugh at themselves
• Is aware of own strengths and weaknesses
• Is guided by internal belief and value system
• Is open to feedback
• Knows when becoming defensive
• Quickly realises when starting to lose temper
• Quickly realises when thoughts are turning negative
• Reflects and learns from experience
• Shows confidence in own capabilities

Managing Emotions

The ability to control unproductive behaviours, manage internal states, impulses and resources

• Able to concentrate when feeling anxious
• Acts ethically and can stand scrutiny
• Builds trust through reliability and authenticity
• Challenges unethical actions in others
• Engages in self-talk to manage feelings of anger or anxiety
• Holds themselves accountable for their own actions
• Is prepared to admit their own mistakes
• Just gets on with things' when angry
• Meets commitments and keeps promises
• Remains cool in the face of other's anger or aggression
• Stays composed, positive and unruffled even in trying moments
• Thinks clearly and stays focussed under pressure
• Will take a tough, principled stand even if it is unpopular

Self Motivation

The ability to pursue goals with commitment, passion, energy and emotion

• Able to lift energy level to tackle and complete boring tasks
• Bounces back quickly after a set-back
• Constantly strives to improve performance
• Is driven to meet objectives and standards
• Is motivated by hope of success rather than fear of failure
• Is ready to seize opportunities
• Kick-starts self into action when needed
• Looks at set-backs objectively
• Makes personal sacrifices to meet a higher goal
• Mobilises others through own efforts
• Sets challenging goals
• Takes calculated risks
• Willingly changes the way of doing things when current methods are not working

Managing Relationships

The ability to manage relationships effectively and build networks of relationships

• Accurately reads key power relationships
• Actively seeks ways of resolving conflict
• Acts as a spokesperson for others
• Challenges bias and intolerance
• Demonstrates empathy with other's feelings
• Enables others to trust and confide in them
• Fosters open communication
• Influence others about the way things are done
• Is skilled at winning people over
• Offers constructive feedback to enable growth in others
• Respects and relates well to others from varying backgrounds
• Understands the forces that shape other's views
• Uses a win-win approach

Relationships

The following relationships are available for this questionnaire:

•   Colleague

•   Friend

•   Manager

•   Family

•   Direct Report