3. Emotional Intelligence at Work - 360 degree feedback

This is our favourite 360! A good all rounder that anyone in your organisation can benefit from. EQ has more impact on personal and professional success than anything else.  This 360 is designed to enhance self-awareness and relationship management skills and is suitable for coaching, leadership and professional development programmes.

Competency Framework

You must complete all mandatory competencies and can select up to 0 optional ones.

Mandatory CompetenciesOptional Competencies
Emotion Coaching
Self Awareness
Managing Emotions
Self Motivation
Managing Relationships

Mandatory Competencies

  • Emotion Coaching

    The ability to help others develop their emotional capabilities both by direct intervention and example

    • Believes that the way people feel is as important as getting the job done
    • Builds rapport with others
    • Communicates own feelings to others
    • Encourages enthusiasm in others
    • Freely offers help and assistance to others when appropriate
    • Leads by example, is a role model
    • Makes and maintains personal friendships with work colleagues
    • Manages conflict and emotion effectively in work group(family group)
    • Models respect, helpfulness, honesty and co-operation
    • Paints a positive picture of the future that others buy into
    • Promotes a friendly, open co-operative climate
    • Raises morale of others and makes them feel good
    • Senses others' emotions and responds accordingly

  • Self Awareness

    The ability to see ourselves with our own eyes and to understand the ways we impact the world we live in

    • Can tell when own emotions are affecting performance
    • Can tell when own mood is changing
    • Constantly searches out ways to improve
    • Is able to articulate feelings and emotions appropriately
    • Is able to show a sense of humour and laugh at themselves
    • Is aware of own strengths and weaknesses
    • Is guided by internal belief and value system
    • Is open to feedback
    • Knows when becoming defensive
    • Quickly realises when starting to lose temper
    • Quickly realises when thoughts are turning negative
    • Reflects and learns from experience
    • Shows confidence in own capabilities

  • Managing Emotions

    The ability to control unproductive behaviours, manage internal states, impulses and resources

    • Able to concentrate when feeling anxious
    • Acts ethically and can stand scrutiny
    • Builds trust through reliability and authenticity
    • Challenges unethical actions in others
    • Engages in self-talk to manage feelings of anger or anxiety
    • Holds themselves accountable for their own actions
    • Is prepared to admit their own mistakes
    • Just gets on with things' when angry
    • Meets commitments and keeps promises
    • Remains cool in the face of other's anger or aggression
    • Stays composed, positive and unruffled even in trying moments
    • Thinks clearly and stays focussed under pressure
    • Will take a tough, principled stand even if it is unpopular

  • Self Motivation

    The ability to pursue goals with commitment, passion, energy and emotion

    • Able to lift energy level to tackle and complete boring tasks
    • Bounces back quickly after a set-back
    • Constantly strives to improve performance
    • Is driven to meet objectives and standards
    • Is motivated by hope of success rather than fear of failure
    • Is ready to seize opportunities
    • Kick-starts self into action when needed
    • Looks at set-backs objectively
    • Makes personal sacrifices to meet a higher goal
    • Mobilises others through own efforts
    • Sets challenging goals
    • Takes calculated risks
    • Willingly changes the way of doing things when current methods are not working

  • Managing Relationships

    The ability to manage relationships effectively and build networks of relationships

    • Accurately reads key power relationships
    • Actively seeks ways of resolving conflict
    • Acts as a spokesperson for others
    • Challenges bias and intolerance
    • Demonstrates empathy with other's feelings
    • Enables others to trust and confide in them
    • Fosters open communication
    • Influence others about the way things are done
    • Is skilled at winning people over
    • Offers constructive feedback to enable growth in others
    • Respects and relates well to others from varying backgrounds
    • Understands the forces that shape other's views
    • Uses a win-win approach