
Senior Professionals - 360 degree Feedback
Aimed at: Professional staff who are employed principally for their technical expertise and who expect to work in ad hoc project teams. e.g. engineers, lawyers, accountants, economists, consultants.
Competency Framework
You must complete all mandatory competencies and can select up to three optional ones.
| Mandatory Competencies | Optional Competencies |
| Developing self | Decision Making |
| Innovation/creative thinking | Integrity and Ethical Management |
| Conceptual thinking | Leadership and inspiring others |
| Analytical thinking | Commercial and Financial Awareness |
| Strategic awareness | Customer Focus |
| Influencing | Adaptability/Change Management |
| Communication | Motivation |
| Relationship Building | Team Working |
| Applied Professional and Technical Skills |
Mandatory competencies
Developing self
This competency reflects the ability to focus on own development and to take action to learnSees own development as important
Is able to accurately identify own development needs
Takes responsibility for setting up their own learning opportunities
Reviews & consciously learns from experience
Evaluates own performance
Actively seeks feedback to assist with continuous self-improvement
Open to learning
Innovation/Creative thinking
This competency reflects the ability to generate new ideas through original thoughtIs able to make progress by looking at things in a new light
Able to come up with new ways of doing things that get people thinking
Challenges current thinking to foster innovation
Tries things out to seek new and better ways of doing things
Thinks 'outside the box' to come up with innovative ideas
Finds innovative solutions to problems through persistent curiosity
Conceptual Thinking
This competency reflects the speed of understanding, mental dynamism and the ability to grasp and create concepts and modelsIs able to interpret data to recognise underlying trends
Can see meaningful links between different pieces of information where appropriate
Quickly grasps essential details when dealing with unfamiliar information or situations
Is able to make sense of complex information by using appropriate methods and tools such as graphical representation or statistical analysis
Is able to quickly grasp and understand a wide range of subjects
Is able to juggle multiple ideas and bring them together appropriately
Explains abstract ideas by using models that others can understand
Focuses on the bigger picture without getting immersed in the detail
Rises above the current situation to see the wider issues
Able to take a complex concept and turn it into a practical interpretation
Analytical thinking
This competency reflects the ability to analyse, investigate & interpret data, issues & situationsAble to methodically analyse large amounts of information and draw out the right conclusions
Backs up conclusions with logical analysis
Is able to bring together information from a number of different sources when forming a decision
Clarifies key issues before reaching a decision
Weighs up the pros and cons of alternative solutions
Judges issues objectively, avoiding personal bias
Formulates clear and specific proposals for action
Strategic awareness
This competency reflects the ability to steer self and others towards a goal using strategic vision to focus business activityKnows how own contribution fits with business strategy
Translates the strategy so that others understand it
Helps others to understand how their achievements contribute to broader objectives
Empowers others to set and achieve their own goals in line with the organisation's overall objectives.
Resists pressure to serve short term interests at the expense of strategic goals
Displays a clear sense of vision, direction and belief
Takes account of the corporate impact of local decisions
Influencing
This competency reflects the ability to influence and persuade othersMakes a strong & positive impact in a group
States own views & opinions & backs them up with clear evidence
Is persuasive without being aggressive
Has the appropriate skills to turn objections into positive outcomes
Anticipates how people are likely to react and prepares appropriately
Continually assesses a situation and adapts behaviour accordingly
Is good at influencing senior people and winning support for a case
Communication
This competency reflects the ability to give and gather information and to actively manage the communication processStates own views clearly and concisely
Listens to and considers others? views
Asks questions to find out others? real views and check understanding
Tackles disagreement constructively
Conveys complex information in plain language
Has a manner, style and presence that makes a positive impression
Uses electronic communication channels appropriately and in a way that generates a positive reaction in the recipients
Relationship Building
This competency reflects the ability to get on well with a wide range of people and build long term trusting relationshipsIs good at resolving people issues before they get out of hand
Builds rapport with people
Notices when others need help and support
Goes out of way to develop trust in relationships
Is sensitive to the unspoken feelings of others
Brings tensions to the surface, helps to resolve conflicts and produces a positive outcome
Looks for common ground and builds co-operation even in difficult circumstances
Applied Professional and Technical skills
This competency reflects the ability and expertise to apply technical, professional and operational knowledge and skillsHas working knowledge of relevant professional practices
Applies professional knowledge and experience on a day to day basis
Provides technical and professional support to less experienced people
Has sufficient depth and breadth of skill to deal with out of the ordinary situations
Is able to use their specialist knowledge and expertise for the common good
Maintains and develops professional and specialist knowledge
Optional comptencies - you may choose up to three of these
Decision Making
This competency reflects the ability to evaluate or judge the best course of action and to make decisions at the appropriate speedCan make considered decisions quickly when necessary
Thinks on feet to develop solutions
Applies common sense when making decisions
Seeks expert advice or objective opinions before making decisions
Is prepared to be influenced by sound arguments and new information or evidence
Is prepared to take tough decisions and is prepared to see them through
Integrity and Ethical management
This competency reflects the ability to work ethically according to professional & company valuesAccepts responsibility for own work & decisions
Admits mistakes
Sticks to decisions which have been made and stays true to their word
Gives credit to deserving parties and does not take credit for the work of others
Maintains principles even if short term commercial advantage is compromised
Is loyal to the company and its principles
Uses positional and personal power with care and restraint
Leadership and inspiring others
This competency reflects the ability to use personal skills to guide and inspire individuals/groups towards achieving goalsLeads without aggression or arrogance
Delegates effectively to others
Shows trust in the abilities of others
Generates energy and enthusiasm in others
Takes a lead in uncertain situations
Inspires others to believe that they can achieve worthwhile goals
Is a source of strength in times of uncertainty
Commercial and financial awareness
This competency reflects the ability to apply understanding of the company & industry to improve effectiveness & profitabilityDemonstrates an understanding of how the different parts of the organisation work together
Ensures own work is in line with the direction of the organisation
Identifies opportunities to gain commercial advantage by exploiting competitors' weaknesses
Is able to use sound financial logic to propose a convincing case to influence the business direction
Keeps up to date with commercial developments within the industry
Bases decisions primarily upon the benefits to the business
Concentrates on delivering results which bring the clearest commercial benefit
Customer focus
This competency reflects the pursuit of the highest level of customer serviceShows respect and friendliness to customers
Anticipates future customer needs and trends
Focuses on identifying opportunities to benefit customers
Talks and listens to customers to clarify their real needs and expectations
Strives to resolve customer concerns
Offers advice and guidance in responding to customer enquiries
Adaptability/Change Management
This competency reflects the ability to respond & adapt to changing circumstances and to manage, solve problems and provide solutions in a climate of ambiguitySuggests ideas for possible improvements
Adopts ideas used successfully elsewhere
Translates ideas into practical solutions
Enthusiastically accepts beneficial change
Identifies when changes are needed
Generates innovative ideas and solutions
Challenges conventional views to benefit the business
Motivation
This competency reflects the ability to support and encourage individuals and teams, so that they give of their bestDisplays genuine interest in people and their progress
Gives praise and open recognition
Demonstrates belief in the abilities of others
Takes time to discover what motivates individuals
Involves others and encourages full participation
Has strength and maturity to support individuals and teams through difficult circumstances
Motivates others through personal example
Team Working
This competency reflects the ability to contribute to teams and to improve their effectiveness through personal commitmentSupports less experienced colleagues
Encourages a strong sense of team spirit
Focuses the team on what will contribute to success in the long term
Develops ideas and solutions jointly with others
Gives fair and constructive feedback to team members
Takes responsibility for team's actions
Develops a wide network of productive relationships around the business