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Senior Professionals - 360 degree Feedback

Aimed at: Professional staff who are employed principally for their technical expertise and who expect to work in ad hoc project teams. e.g. engineers, lawyers, accountants, economists, consultants.

Competency Framework

You must complete all mandatory competencies and can select up to three optional ones.

Mandatory Competencies	Optional Competencies
Developing self	Decision Making
Innovation/creative thinking	Integrity and Ethical Management
Conceptual thinking	Leadership and inspiring others
Analytical thinking	Commercial and Financial Awareness
Strategic awareness	Customer Focus
Influencing	Adaptability/Change Management
Communication	Motivation
Relationship Building	Team Working
Applied Professional and Technical Skills

Mandatory competencies

Developing self

This competency reflects the ability to focus on own development and to take action to learn  

Sees own development as important 
Is able to accurately identify own development needs 
Takes responsibility for setting up their own learning opportunities 
Reviews & consciously learns from experience 
Evaluates own performance 
Actively seeks feedback to assist with continuous self-improvement 
Open to learning 

Innovation/Creative thinking

This competency reflects the ability to generate new ideas through original thought 

Is able to make progress by looking at things in a new light 
Able to come up with new ways of doing things that get people thinking 
Challenges current thinking to foster innovation 
Tries things out to seek new and better ways of doing things 
Thinks 'outside the box' to come up with innovative ideas 
Finds innovative solutions to problems through persistent curiosity 

Conceptual Thinking

This competency reflects the speed of understanding, mental dynamism and the ability to grasp and create concepts and models

Is able to interpret data to recognise underlying trends
Can see meaningful links between different pieces of information where appropriate
Quickly grasps essential details when dealing with unfamiliar information or situations
Is able to make sense of complex information by using appropriate methods and tools such as graphical representation or statistical analysis
Is able to quickly grasp and understand a wide range of subjects
Is able to juggle multiple ideas and bring them together appropriately
Explains abstract ideas by using models that others can understand
Focuses on the bigger picture without getting immersed in the detail
Rises above the current situation to see the wider issues
Able to take a complex concept and turn it into a practical interpretation

Analytical thinking

This competency reflects the ability to analyse, investigate & interpret data, issues & situations 

Able to methodically analyse large amounts of information and draw out the right conclusions 
Backs up conclusions with logical analysis 
Is able to bring together information from a number of different sources when forming a decision 
Clarifies key issues before reaching a decision  
Weighs up the pros and cons of alternative solutions  
Judges issues objectively, avoiding personal bias  
Formulates clear and specific proposals for action  

Strategic awareness

This competency reflects the ability to steer self and others towards a goal using strategic vision to focus business activity 

Knows how own contribution fits with business strategy 
Translates the strategy so that others understand it  
Helps others to understand how their achievements contribute to broader objectives  
Empowers others to set and achieve their own goals in line with the organisation's overall objectives.  
Resists pressure to serve short term interests at the expense of strategic goals 
Displays a clear sense of vision, direction and belief  
Takes account of the corporate impact of local decisions 

Influencing

This competency reflects the ability to influence and persuade others 

Makes a strong & positive impact in a group 
States own views & opinions & backs them up with clear evidence 
Is persuasive without being aggressive 
Has the appropriate skills to turn objections into positive outcomes 
Anticipates how people are likely to react and prepares appropriately 
Continually assesses a situation and adapts behaviour accordingly 
Is good at influencing senior people and winning support for a case 

Communication

This competency reflects the ability to give and gather information and to actively manage the communication process 

States own views clearly and concisely 
Listens to and considers others? views 
Asks questions to find out others? real views and check understanding 
Tackles disagreement constructively  
Conveys complex information in plain language 
Has a manner, style and presence that makes a positive impression 
Uses electronic communication channels appropriately and in a way that generates a positive reaction in the recipients 

Relationship Building

This competency reflects the ability to get on well with a wide range of people and build long term trusting relationships 

Is good at resolving people issues before they get out of hand 
Builds rapport with people  
Notices when others need help and support 
Goes out of way to develop trust in relationships 
Is sensitive to the unspoken feelings of others 
Brings tensions to the surface, helps to resolve conflicts and produces a positive outcome 
Looks for common ground and builds co-operation even in difficult circumstances 

Applied Professional and Technical skills

This competency reflects the ability and expertise to apply technical, professional and operational knowledge and skills

Has working knowledge of relevant professional practices
Applies professional knowledge and experience on a day to day basis
Provides technical and professional support to less experienced people
Has sufficient depth and breadth of skill to deal with out of the ordinary situations
Is able to use their specialist knowledge and expertise for the common good
Maintains and develops professional and specialist knowledge

Optional comptencies - you may choose up to three of these

Decision Making

This competency reflects the ability to evaluate or judge the best course of action and to make decisions at the appropriate speed  

Can make considered decisions quickly when necessary 
Thinks on feet to develop solutions 
Applies common sense when making decisions 
Seeks expert advice or objective opinions before making decisions 
Is prepared to be influenced by sound arguments and new information or evidence 
Is prepared to take tough decisions and is prepared to see them through 

Integrity and Ethical management

This competency reflects the ability to work ethically according to professional & company values  

Accepts responsibility for own work & decisions  
Admits mistakes 
Sticks to decisions which have been made and stays true to their word 
Gives credit to deserving parties and does not take credit for the work of others 
Maintains principles even if short term commercial advantage is compromised 
Is loyal to the company and its principles 
Uses positional and personal power with care and restraint  

Leadership and inspiring others

This competency reflects the ability to use personal skills to guide and inspire individuals/groups towards achieving goals 

Leads without aggression or arrogance 
Delegates effectively to others  
Shows trust in the abilities of others 
Generates energy and enthusiasm in others 
Takes a lead in uncertain situations 
Inspires others to believe that they can achieve worthwhile goals 
Is a source of strength in times of uncertainty 

Commercial and financial awareness

This competency reflects the ability to apply understanding of the company & industry to improve effectiveness & profitability 

Demonstrates an understanding of how the different parts of the organisation work together  
Ensures own work is in line with the direction of the organisation 
Identifies opportunities to gain commercial advantage by exploiting competitors' weaknesses  
Is able to use sound financial logic to propose a convincing case to influence the business direction 
Keeps up to date with commercial developments within the industry  
Bases decisions primarily upon the benefits to the business  
Concentrates on delivering results which bring the clearest commercial benefit    

Customer focus

This competency reflects the pursuit of the highest level of customer service

Shows respect and friendliness to customers 
Anticipates future customer needs and trends  
Focuses on identifying opportunities to benefit customers  
Talks and listens to customers to clarify their real needs and expectations  
Strives to resolve customer concerns  
Offers advice and guidance in responding to customer enquiries  

Adaptability/Change Management

This competency reflects the ability to respond & adapt to changing circumstances and to manage, solve problems and provide solutions in a climate of ambiguity 

Suggests ideas for possible improvements 
Adopts ideas used successfully elsewhere 
Translates ideas into practical solutions 
Enthusiastically accepts beneficial change 
Identifies when changes are needed 
Generates innovative ideas and solutions 
Challenges conventional views to benefit the business 

Motivation

This competency reflects the ability to support and encourage individuals and teams, so that they give of their best 

Displays genuine interest in people and their progress 
Gives praise and open recognition 
Demonstrates belief in the abilities of others 
Takes time to discover what motivates individuals 
Involves others and encourages full participation 
Has strength and maturity to support individuals and teams through difficult circumstances 
Motivates others through personal example 

Team Working

This competency reflects the ability to contribute to teams and to improve their effectiveness through personal commitment 

Supports less experienced colleagues  
Encourages a strong sense of team spirit  
Focuses the team on what will contribute to success in the long term
Develops ideas and solutions jointly with others
Gives fair and constructive feedback to team members
Takes responsibility for team's actions  
Develops a wide network of productive relationships around the business