The rules for work are changing. People are being judged differently: not just by how intelligent they are or by their training and expertise, but also by how well they handle themselves and each other.

The new rules predict who is most likely to become a star performer in their field of work and are crucial to their marketability for future jobs.

These rules have little to do with what we were told was important in school: academic abilities are largely irrelevant to this new standard. The new measure: Emotional Intelligence (EQ) takes for granted having enough intellectual ability to do our jobs. Emotional Intelligence focuses instead on personal qualities or emotional competencies based on

• Self Awareness - the ability to see ourselves with our own eyes and to understand the ways we impact the world we live in
• Managing Emotions - the ability to control unproductive behaviours, manage internal states, impulses and resources
• Self Motivation - the ability to pursue goals with commitment, passion, energy and emotion
• Managing Relationships - The ability to manage relationships effectively and build networks of relationships
• Emotion Coaching - the ability to help others develop their emotional capabilities both by direct intervention and example

One of the most effective ways to develop Emotional Intelligence is to use the Appraisal360 Emotional Intelligence tool monitor real life behaviour. Appraisal360 specialise in providing online 360 degree feedback (multi-rater feedback) tools to support companies with the development of their staff.

Appraisal360 Emotional Intelligence  uses a structured competency based questionnaire focussed around the definitions of Emotional Intelligence. Firstly, the user fills in the questionnaire with their self -perceptions. Then six people who know that person, boss, colleagues etc, are asked to fill in the same questionnaire with their perceptions of that person. The system compiles an easy to understand report which highlights strengths and weaknesses and areas where the user's self perception differs from other people's perception of them. It also comes with a set of learning materials to help turn the report into action. A matching support and mentoring service is also available. By using this tool you can help your staff develop their Emotional Intelligence in the workplace.

Research into star performers suggests that close to 90% of their success can be attributed to emotional intelligence factors. Emotional Intelligence skills are particularly important in complex or leadership roles, but they are important at all levels - and our tool can be used with employees at all levels.

The best Emotional Intelligence development tools are ones which combine people’s self perception with feedback from other people who know them: that is exactly what Appraisal360’s tool does.

You can start using the Appraisal360 Emotional Intelligence tool right now: Buy it now >

Self Awareness

The ability to see ourselves with our own eyes and to understand the ways we impact the world we live in

Can tell when own mood is changing
Knows when becoming defensive
Can tell when own emotions are affecting performance
Quickly realises when starting to lose temper
Quickly realises when thoughts are turning negative
Reflects and learns from experience
Is open to feedback
Is able to show a sense of humour and laugh at themselves
Is aware of own strengths and weaknesses
Shows confidence in own capabilities
Constantly searches out ways to improve
Is guided by internal belief and value system
Is able to articulate feelings and emotions appropriately

Managing Emotions

The ability to control unproductive behaviours, manage internal states, impulses and resources

Is prepared to admit their own mistakes
Holds themselves accountable for their own actions
Meets commitments and keeps promises
Acts ethically and can stand scrutiny
Builds trust through reliability and authenticity
Will take a tough, principled stand even if it is unpopular
Challenges unethical actions in others
Just gets on with things' when angry
Engages in self-talk to manage feelings of anger or anxiety
Able to concentrate when feeling anxious
Thinks clearly and stays focussed under pressure
Remains cool in the face of other's anger or aggression
Stays composed, positive and unruffled even in trying moments

Self Motivation

The ability to pursue goals with commitment, passion, energy and emotion

Is driven to meet objectives and standards
Sets challenging goals
Takes calculated risks
Constantly strives to improve performance
Makes personal sacrifices to meet a higher goal
Is ready to seize opportunities
Mobilises others through own efforts
Is motivated by hope of success rather than fear of failure
Looks at set-backs objectively
Bounces back quickly after a set-back
Kick-starts self into action when needed
Willingly changes the way of doing things when current methods are not working
Able to lift energy level to tackle and complete boring tasks

Managing Relationships

The ability to manage relationships effectively and build networks of relationships

Actively seeks ways of resolving conflict
Influence others about the way things are done
Is skilled at winning people over
Acts as a spokesperson for others
Demonstrates empathy with other's feelings
Enables others to trust and confide in them
Offers constructive feedback to enable growth in others
Respects and relates well to others from varying backgrounds
Challenges bias and intolerance
Accurately reads key power relationships
Understands the forces that shape other's views
Uses a win-win approach
Fosters open communication

Emotion Coaching

The ability to help others develop their emotional capabilities both by direct intervention and example

Raises morale of others and makes them feel good
Encourages enthusiasm in others
Paints a positive picture of the future that others buy into
Freely offers help and assistance to others when appropriate
Senses others' emotions and responds accordingly
Communicates own feelings to others
Manages conflict and emotion effectively in work group(family group)
Leads by example, is a role model
Builds rapport with others
Makes and maintains personal friendships with work colleagues
Believes that the way people feel is as important as
Promotes a friendly, open co-operative climate
Models respect, helpfulness, honesty and co-operation

Free text questions

What does this person do well that you would like them to do more often?
What would you like this person to do differently?